Shipping & Return Policy
Coral Shipping Policy
Coral Shipping - All live coral are shipped UPS Next Day Air, Monday-Thursday. In the unlikely event of a DOA (Dead on Arrival), a clear digital photo within 2 hours of delivery (UPS delivery time stamp) must be provided to AnglersReef. Once the digital photo has been received, and has been approved, we will issue a store credit. The store credit will be for the full amount of the coral purchase price but does not include the cost of shipping. We do not offer refunds, we only give credit toward future orders. AnglersReef cannot be held responsible for mechanical or weather delays that may cause your UPS shipment to arrive late.
Anglers Reef is not responsible for carrier delays, lost packages or other acts beyond our control.
We are not responsible for incorrect addresses provided by the buyer.
All purchases are final. For any cancelled orders, the reimbursement will be in the form of a credit on your next Anglers Reef purchase in the full amount of the cancelled order minus any shipping costs that may have been accumulated.
We Guarantee Your Coral To Arrive Alive:
We guarantee that all coral will arrive alive and as described on your order screen.
Coral return DOA (Dead On Arrival) - Anglers Reef must be contacted within 2 hours of package delivery (UPS delivery time stamp), along with clear photos of the dead coral in the original shipping bag as well as out of the original shipping bag. If the buyer does not contact Anglers Reef within the specified 2 hour time frame, Anglers Reef reserves the right to decline DOA coverage. Such cases will be reviewed at management’s discretion. BUYER MUST BE AT LOCATION TO RECEIVE DELIVERY, NOT DOING SO VOIDS ALL DOA COVERAGE. No exceptions, there will be no credit without photo documentation.
Once the Coral has been placed in your tank, Anglers Reef has no control over the conditions, so no warranty is implied past delivery.
Dipping & Acclimation
When dipping coral, follow dip manufacturers instructions.
When acclimating coral to its new home, float the cup/bag for 20 minutes. This helps bring the temperatures closer together to prevent a drastic temperature difference. Once the temperature has been acclimated, drip acclimate for 30-60 minutes with a drip rate of 1-3 drops per second.